‘Off-the-book’ fees and non-monetary costs pose a barrier to the uptake and continued usage of digital financial services. In this workshop, participants gain an understanding of the various methodologies available to measure the cost of digital financial services, and participate in a hands-on activity where they build their own mystery shopping research plans. Watch to know how.
Xavier Giné, Lead Economist, Development Economics, World Bank
William Blackmon, Senior Research Manager, Financial Inclusion, Innovations for Poverty Action
Tanvi Jaluka, Program Manager, Financial Inclusion, Innovations for Poverty Action